FAQ

Do I need a trade account to order?

Yes. We operate as a trade-only supplier and require all customers to have an approved trade account before placing orders.

How do I apply for a trade account?

You can apply for a trade account by contacting us directly. All applications are subject to approval.

Do you offer bulk pricing?

Yes. We offer competitive pricing for bulk orders and regular supply customers.

How long does delivery take?

Delivery times vary depending on the product and order size. We aim to dispatch orders as quickly as possible.

Do you deliver across the UK?

We deliver to mainland UK. Some locations may be restricted depending on the size and weight of the order.

Can I collect my order?

Collection may be available by prior arrangement. Please contact us before placing your order.

What should I do if my order arrives damaged?

Please contact us as soon as possible with your order number and photos of the issue so we can resolve it quickly.

Can I return an item?

Returns are handled in line with our Terms and Conditions. Items must be unused and suitable for return transport.